INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do your store have any coupon available?

Please go to our official online store www.darevie.shop to check for coupon, if needs any help feel free to get in touch with our online sales there.

How long will it take for me to receive the goods?

It’s normally 7-45 days how fast to receive goods it’s really depends on what the delivery method you choose.

How do I return my order?

Please understand our return policy:

For any damaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:

(i) Products can be returned only in the country in which they were originally purchased;

(ii) the following products are not eligible for return: The undamaged products which with all features same as we show on our website or customer has already confirmed.

How can I check the status of my order?

You can check logistics tracking with a tracking number, if you don’t find it please contact us for help.

To track your order please click here

What do I do if my order is damaged?

I’m sorry to hear that you received a problem with your product! Our customer service team will be happy to process replacement orders or refunds for you. You can contact our customer service team by click here: “Product Problem“.

Can we get everything customized here?

Yeah, all cycling wear products, like cycling jersey, bib, shorts, tights, skinsuit, trisuit, jacket, windcoat, gloves, shoes, socks, caps, arm & leg warmers and all cycling accessories…

How about your lead-time?

After confirmed sample, 15-20 days for mass production. Rush order is acceptable.

How about the MOQ?

Depend on items which you wanna do with, for example:10 pieces for cycling jerseys, pants; 200 pieces for cycling gloves, 200 units for cycling shoes 50 units for cycling accessories and 600 units for socks… some items of MOQ are different, please contact us for more information, thanks.

Can we have our own logo, design or individual name?

Sure, it is part of customization. Just tell us your ideas and send us you logo or patterns.

What's your payment methods?

We accept Paypal, Visa, WU, TT.
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